professional and consultative excellence

Job Detail

Client Implementation Officer

  • Posted: 9/12/2019
  • Ref No: TLP8516
  • Permanent
  • Melb - Northern Suburbs
  • Newly Created Client Focused Position
  • Stable, Well Regarded Freight Forwarder
  • International Forwarding Experience Essential 

Our client is a very well established, highly reputable international freight forwarder and customs agency based in Tullamarine. They boast a stable, experienced team, who work together to ensure their clients receive the very best service for all of their supply chain requirements. 

Due to continued growth, an opportunity has arisen for a suitably experienced individual to join the team in this newly created opportunity.

Reporting to the Branch Manager, this position will see you managing the implementation of new clients into the business.  As new clients are won by the Business Development Team, you will be the next point of contact to discuss their shipping requirements and expectations. You will then liaise with the operations team to ensure they are fully abreast of all international forwarding requirements, enter and maintain all client data in Cargowise, and then oversee the first few shipments to ensure the process runs smoothly, ironing out any teething issues along the way. You will stay as a liaison point for your clients only until they are established within the business, at which point your very experienced Operations Team will take over! 

This is an integral position ensuring new clients feel confident in the service they are receiving, and have a go-to person to discuss any issues or concerns, and internal departments clearly understand their new clients’ requirements. It is essential therefore, that you are well versed in international forwarding processes, and have the confidence to liaise with clients and internal departments to organise and delegate processes.

To be considered for this position applicants must meet the following criteria:

  • Recent customer service experience gained specifically within the international freight forwarding industry
  • Working knowledge of Cargowise One
  • A friendly, helpful telephone manner
  • The ability to prioritise and work with minimal supervision 

To apply, please phone Lisa on 03 9335 4111 or email your CV to 

Job Reference: TLP8516

This position is only open to permanent residents of Australia.


professional and consultative excellence