professional and consultative excellence

Job Detail

Customer Service Officer (International Forwarding)

  • Posted: 11/17/2020
  • Ref No: TLP8692
  • Permanent
  • Melb - All
  • Solid International Forwarding Background Essential
  • Well Established Australian International Forwarder
  • Newly Created Position due to Continued Success

The forwarding industry can be an incredibly fast paced, chaotic industry where an issue on the other side of the world has the potential to completely ruin your client’s day! That’s where the Customer Service Extraordinaire comes in (that’s you!).
With all operations, documentation, cartage and invoicing taken care of, you are free to focus on your client, their shipment, and any of the potential scenarios which may impact its timely delivery into Australia.

A typical day will see you liaising with your client and the operations team regularly, ensuring bookings are made well in advance, that all documentation is in hand with the correct operator/broker, the correct charges are entered for invoicing, and that your client is kept up to date and stress-free.

This position will only suit an individual with a thorough understanding of forwarding operations; someone who can pre-empt potential issues and troubleshoot. You have the maturity to liaise directly with clients and service providers, and the confidence in your industry knowledge to make decisions on behalf of your customers and the business.

If this sounds like you, you probably thrive on variety, autonomy and a bit of a challenge! To discuss further, call Lisa on 03 9335 4111 or email your resume to

All applications are treated in complete confidence but please note that individuals who do not have recent international forwarding experience will not be considered on this occasion.

Job Ref: TLP8692

professional and consultative excellence