professional and consultative excellence

Job Detail

Import Client Services Officer

  • Posted: 2/17/2021
  • Ref No: TLP8716
  • Permanent
  • Melb - Northern Suburbs
  • Successful Progressive Boutique Forwarder
  • Manage a Portfolio of Import Clients
  • Vibrant, Collaborative Working Environment

Our client: A successful Australian owned international freight forwarder who has grown steadily year in year out, due in no small part to their exceptional Client Services Officers and a dynamic Management team who invest heavily in the latest industry software and resources. They boast modern, professional Tullamarine based offices, and offer their team the option to work from home one day per week offering that elusive work/life balance we are all seeking.

The Position: As the primary point of contact for a portfolio of clients, this position will see you proactively managing your clients' end to end supply chain requirements. This will include managing purchase orders from order placement through to arrival, clearance and delivery, ensuring the smooth movement of inbound/outbound cargo. You will respond to any queries your clients may have, using your sound industry knowledge to offer solutions to their shipping requirements. The Client Services team pride themselves on providing exceptional, professional service to their clients at all times, and work collaboratively to ensure a positive result is reached at all times.

You: To complete this team and innovative business, you have a genuine customer service focus; you love going the extra mile for your clients, and are a proactive problem solver!
From an experience/technical perspective, you will need a solid import sea freight or customer service background gained specifically within the international forwarding industry - your clients will come to you for advice and guidance, so you must have the confidence and industry expertise to provide this. This is a paperless Cargowise One environment, so working knowledge of this system is required.

Sound like the perfect role for you?! What are you waiting for? Give me a call on 03 9335 4111 or email your resume to
Salary is negotiable commensurate with your experience and knowledge in this area. All inquiries are treated in complete confidence, so please feel free to call to discuss if this sounds like the team for you.

Job Reference: TLP8716

professional and consultative excellence