Job Details

Pace Appointments QLD are proud to partner with globally recognised provider of integrated freight and supply chain solutions incorporating air and sea forwarding, customs clearance, road and rail transport, and contract logistics.  
With a well-established overseas network and innovative technology, their highly experienced and dedicated team have built a strong reputation in exceeding their customers’ expectations.
  
Due to unprecedented growth, they are now seeking an experienced Customer Service Representative to join their team in customer focused role.
  
Managing a portfolio of their valued customers your responsibilities will include:

• Establish and maintain long-term sustainable partnerships with customers and key stakeholders.
• Prompt attention to customer quote requests and purchase order management
• Respond to customer enquiries regarding bookings, new orders, status updates, billing, and transport
• Liaison with airlines, shipping lines, overseas partners, and other relevant parties to request rate and service information and booking control.
• Maintain regular communication with internal departments to monitor shipment coordination and ensure timeframes are met.
• Preparation and management of reports as per customer SOP’s.
• Problem solve, promptly resolving any issues as they arise.

To be considered for this position you will be a dynamic team player with the drive to succeed, able to work in a fast-paced environment. Positive attitude with strong communication and interpersonal skills. Solutions orientated with effective problem-solving abilities. Proficiency with Microsoft Office Suite and Cargowise preferred. Recent experience in import operations or customer service within a freight forwarding environment essential.

Interested? Apply via the link below or alternatively contact Melinda Butts on 0457 038 818 for a confidential discussion.