Job Details

Our client is a leading company in the aftermarket automotive accessories manufacturing space, committed to delivering exceptional customer service and ensuring customers have the knowledge and support they need.



Responsibilities:

• Provide technical support to both internal and external customers through email, phone, and in-person interactions.
• Offer towing and wiring support expertise to enhance customer satisfaction.
• Develop and maintain technical knowledge resources and guides for customer service and internal teams.
• Conduct product training sessions for customer service on new products.
• Create Technical Bulletins for the department, improving re-seller knowledge and confidence in our client's products.
• Collaborate with the engineering team to review new product releases and fitting instructions, identifying errors and suggesting improvements to ensure product quality.
• Ensure all relevant information is accurately applied to Item Notes in Syteline and correlates with website information.
• Participate in staff training, including monthly audits and summary reports on all activity.
• Manage Quality Control (QC) processes, create, investigate, and communicate internally and externally, and monitor all Towing QC's to close out within 30 days.

Experience/Qualifications:

• Minimum of 2 years of experience in the automotive industry preferred
• At least 2 years of experience in a customer service or sales-type role.
• Proficiency in Microsoft computer applications and database management.
• Strong presentation skills to convey technical information effectively.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team, with the skills to manage time and prioritize tasks.
• Strong interpersonal skills, including the ability to relate to all customers, encourage others to raise concerns, and support a diverse work environment.
• Demonstrated commitment to a continuous improvement culture.
• Knowledge of tow bar installation and fitment processes ideal

If you believe your experience matches our these requirements then hit the APPLY link or email your resume to apply@pacevic.com.au today. Phone enquiries can be directed to Max on 0411 317 503.