Job Details

• Exciting role within an international freight forwarding company
• Experienced and Dedicated Team
• Develop relationships

Focusing on both Import and Export Air Freight, your role will include:

• Ensure all import transactions to be completed with speed and accuracy and improved service
• Attend to email queries of internal / external Customers and overseas offices
• Help to improve workflow / processes to minimise delays with timely job registrations
• Process/invoice handovers and pre-alert are sent to outside brokers
• Develop and maintain effective relationships with internal/external clients/stakeholders
• Assists with all aspects of customer service and advice, talks with customers by phone or in person, handling queries in a timely manner
• Informing clients of vessel/aircraft delays, order status reports undertaken Daily as required
• Maintain customer files
• Complete all other duties as directed by your Manager.

To be considered for this full-time role you must have the following experience and skills set:

• Freight forwarding experience
• Excellent customer service
• Good written and verbal communication skills
• Develop effective relationships with internal/external stakeholders
• Provide timely and accurate assistance
• Work effectively in a team
• Influencing skills
• Business acumen and cost consciousness
• Target and resulted focused
• Manage change
• Analytical and problem-solving skills
• Conflict resolution, negotiation and problem-solving skills
• Knowledge of relevant industry legislation
• Understanding of warehouse systems
• Knowledge of relevant legislations and authorities which impact on your area of responsibility

Phone Tracy on 03 9330 1703 or e-mail your CV outlining your relevant experience within the freight forwarding industry to tracy@paceappointmentsvic.com.au