Job Details

Company Overview:

A successful Australian owned international freight forwarder who has grown steadily year in year out due in no small part to their exceptional Client Services Team and a dynamic management team who invest heavily in the latest industry software and resources.
They boast modern, professional Western Suburbs based offices, and offer their team the option to work from home two days per week offering that elusive work/life balance we are all seeking

Position Overview:

• Act as the primary point of contact for clients, addressing inquiries and resolving issues related to sea freight shipments
• Coordinate and manage sea freight bookings, ensuring all documentation is accurate and complete
• Liaise with shipping lines, overseas agents, and customs to ensure timely and efficient cargo movement
• Track and monitor shipments, providing regular updates to clients on the status of their goods
• Handle any discrepancies or delays, proactively communicating with clients and finding swift resolutions
• Maintain strong relationships with clients, understanding their needs and providing tailored logistics solutions
• Assist with invoicing and ensure all billing is accurate and timely.
• Collaborate with internal teams to streamline operations and improve service delivery

Qualifications and Experience:

• Minimum of 2 years' experience in a customer service role within the freight forwarding industry
• Excellent knowledge of sea freight processes, documentation, and regulations
• Exceptional communication and interpersonal skills
• Strong organisational skills and attention to detail
• Ability to multitask and work in a fast-paced environment.
• Proficiency in Microsoft Office
• Cargowise knowledge would be advantageous but not essential.
• A proactive and problem-solving attitude

Please Note: This position is only open to Australian residents.
Pace Appointments is not authorised to issue work permits/visas to non residents

How to Apply:
Click to apply or phone Nathan Wray on 03 9335 4111 or e-mail your CV to