Job Details

Company Overview:
Our Client is a leading logistics provider delivering innovative solutions across fast-moving industries, with a strong focus on Retail and Fashion. They offer expertise in both Air and Sea Freight, including market-leading Air/Sea and Origin Consolidation services. Founded on a strong and reliable foundation, they combines consultative insight with operational excellence.
    
Position Overview:
We are seeking a dedicated Customer Service Representative to join their Freight Forwarding team. In this role, you will provide exceptional support to clients, coordinate shipments, and liaise with internal teams and overseas agents to ensure the smooth and timely movement of goods. This position requires strong communication skills, attention to detail, and a customer-focused approach.
  
Key Responsibilities:
Provide excellent customer service and support for freight shipments
Track and trace shipments, updating status reports accurately
Prepare quotes and assist with bookings
Coordinate with clients, carriers, and overseas agents
Work closely with the operations team to ensure smooth shipment flow
   
Qualifications and Experience:
Previous experience in Customer Service, in Freight Forwarding
Knowledge of Air and Sea freight operations
Experience with shipping systems (Cargowise) is highly desirable
Strong communication and interpersonal skills
    
Please Note:
This position is only open to Australian residents.
Pace Appointments is not authorised to issue work permits/visas to non residents
  
How to Apply:
Click to apply or phone Tracy Wray on 0433 536 901 or email your CV to tracy@paceappointmentsvic.com.au