Job Details

Our client is a leading provider within the pooled equipment and logistics sector, supporting businesses across Australia with innovative asset management solutions. They are seeking a motivated Customer Support Executive to join their team, combining customer engagement with analytical problem-solving.

This is a customer-facing role where you will support businesses in managing their equipment accounts, reconciling pallet usage, and providing training to improve accuracy and efficiency. With a balance of time on the road and office-based work, this role offers variety, autonomy, and the opportunity to build long-term customer relationships.

About the Role

• Manage and develop a portfolio of customers, building strong relationships.
• Support customers with equipment reconciliation and recovery of lost pallets.
• Deliver training, providing guidance on correct use.
• Analyse data, complete stocktake reconciliation reports, and identify variances.
• Provide insight and recommendations to customers to improve pallet management.
• Ensure timely resolution of customer queries and complaints.
• Maintain accurate customer information across internal systems.
• Conduct periodic account reviews in conjunction with the Sales Team.
• Balance time between customer visits (3–4 days on the road) and office-based admin/analysis.

About You:

• Experience in pallet control, warehousing, or logistics (highly desirable).
• Strong customer service and account management background.
• Analytical mindset with excellent problem-solving skills (Excel proficiency essential).
• Confident communicator, able to sit with warehouse managers, business owners, and stakeholders.
• Able to present technical information in a simple, user-friendly way.
• Self-motivated and organised, with the ability to work independently.
• Comfortable with travel around metro Melbourne (industrial hubs).

What’s on Offer:

• Exciting account management role with a balance of customer-facing and analytical work.
• Training provided on reconciliation systems and customer processes.
• Opportunity to work in a supportive, collaborative, and growing business.
• Variety in your week: a mix of time on the road with customers and office-based problem-solving.

If you’re looking to apply your customer service skills in a hands-on logistics environment, we’d love to hear from you. Apply via the link or email apply@pacevic.com.au. For a confidential discussion, please contact Max at max@pacevic.com.au.

Pace (VIC) Pty Ltd are the experts in Manufacturing & Technical Operations, Procurement, Sales & Customer Service, and Supply Chain & Logistics. Founded in 1990, we have over 30 years of proven success connecting great people with forward-thinking businesses.