Job Details

Full Job Description:

Our client is a long-standing, purpose-driven business within the health and wellbeing sector, known for their innovative product range and customer-first approach. They supply equipment and services across commercial, wholesale, and direct-to-consumer channels, supporting a national client base.
They are seeking an experienced Inside Sales Manager to lead their internal sales support function — a critical role that bridges customer service, sales coordination, stock planning, and administration. This is not a selling role: instead, your focus will be on enabling the external sales team, improving internal processes, and ensuring the smooth and timely delivery of customer solutions.

This is a full-time, permanent position based in Melbourne’s eastern suburbs.

About the Role: 

Reporting to the National Sales Manager, and working closely with customer service, logistics, warehousing, and e-commerce teams, you will:

• Manage and mentor two direct reports in the internal sales team
• Oversee quoting, pricing, and tender processes in line with commercial objectives
• Coordinate internal workflows to support timely order processing and customer satisfaction
• Maintain and improve internal systems, including CRM accuracy and sales reporting
• Liaise with external sales reps, distributors, and clients to ensure clear communication and operational efficiency
• Collaborate with inventory, supply chain, and warehouse teams to forecast stock needs and manage slow-moving items
• Support product launches, staff training, and the continuous improvement of customer service standards
• Contribute to internal strategic projects, working closely with leadership across departments
• Foster a high-performing, collaborative, and accountable team culture

To succeed in this role, you will bring:

• Proven experience in inside sales, sales operations, or sales administration (ideally with team leadership)
• Strong commercial acumen and a collaborative communication style
• Experience liaising across multiple internal departments to coordinate outcomes
• Excellent organisational skills and a high attention to detail
• Ability to lead, coach, and develop staff within a fast-paced environment
• Strong systems knowledge — ideally including CRM, ERP, and Excel
• A proactive and process-focused mindset with a commitment to continuous improvement

What’s in it for You:

• Join a values-led business making a meaningful impact in the health and wellbeing sector
• Stable, long-term role in a supportive and collaborative environment
• No cold calling or external selling — focus on operations, service, and leadership
• Work with a well-respected national brand with an engaged team culture
• Opportunity to shape and improve systems and processes across the sales function

If you feel you could be the right fit for this role, please apply via the link or send us and email at apply@pacevic.com.au for more information. If you’re looking for a different role within our specialties and wish to engage our services, we’d love to hear from you. If you wish to discuss this role confidentially or other roles that we are currently recruiting for, please visit www.paceappointments.com.au. Note all applications will be treated with the strictest confidence.

Pace (VIC) Pty Ltd are the experts when it comes to our four specialties: Manufacturing & Technical Operations, Procurement, Sales & Customer Service and Supply Chain & Logistics. Founded in 1990, we have over 30 years of proven success in placing candidates in exciting and relevant roles. Our team is dedicated to working with forward-thinking and inclusive workplaces to find them top talent.