Job Details

Looking for something more than processing shipments? Do you enjoy working closely with customers, solving problems and becoming their trusted freight forwarding partner?

We're recruiting on behalf of a highly respected international freight forwarder seeking an experienced Client Services / Key Account Manager to join their Brisbane team.

This is a relationship-focused position where you'll inherit an established portfolio of clients, work closely with operations, and identify opportunities to strengthen existing accounts—not spend your day cold calling.

If you come from an Operations, Customer Service, Import/Export or Key Account background and enjoy being the link between customers and operations, we'd love to hear from you.

What's in it for you?

• Join a stable, well-established international freight forwarder.
• Existing client portfolio—no cold business development.
• Supportive management and collaborative team culture.
• Genuine opportunity to grow your career.
• Autonomous role where your ideas and initiative are valued.
• Brisbane Airport location.
• Competitive salary + Super.

Your day will include

• Managing an established portfolio of freight forwarding clients.
• Building long-term customer relationships.
• Preparing quotations and pricing solutions.
• Working alongside operations to ensure exceptional service delivery.
• Conducting regular customer visits.
• Identifying opportunities to grow existing accounts.
• Liaising with overseas agents, transport providers and internal teams.
• Supporting new customer onboarding.
• Maintaining CRM records and customer reporting.

About You

You'll already have experience within international freight forwarding and enjoy working with people.

• Experience in Client Services, Customer Service, Operations or Key Account Management.
• Import and export freight forwarding knowledge.
• Airfreight and seafreight exposure.
• Experience preparing quotations and negotiating freight solutions.
• Strong commercial awareness.
• Excellent communication and relationship-building skills.
• CargoWise experience highly regarded.

Why this role? This is an opportunity to step away from purely operational processing and become the trusted advisor for your customers. You'll still use your freight forwarding knowledge every day while building long-term relationships, solving problems and helping customers grow their supply chains.

If you're looking for a role where customer relationships come first and your freight forwarding experience is genuinely valued, we'd love to hear from you.

Apply now or contact Melissa Rose – Pace Appointments on 0456 869 457 for a confidential discussion.