Job Details

The Opportunity
Our client is a well-established Australian business with a significant national footprint and a reputation for operational excellence. Due to continued growth, they are seeking an experienced Credit Officer to join their Brisbane western suburbs head office in a newly created role.

This is an excellent opportunity for someone who enjoys problem-solving, analysis and stakeholder engagement. Unlike traditional collections-focused positions, this role centres around investigating customer claims, validating information, managing rebate programs and ensuring accurate outcomes through strong process management.

You'll work closely with customers, branch teams, suppliers and internal stakeholders while taking ownership of matters from initial enquiry through to final approval and processing.

Key Responsibilities

• Manage customer credit claims, disputes and account investigations from commencement to resolution;
• Review, validate and process claims, rebates and deductions;
• Investigate discrepancies and gather supporting documentation from multiple stakeholders;
• Analyse claim trends and identify opportunities to improve processes and reduce recurring issues;
• Prepare and maintain reports using Excel;
• Assist with account reconciliations and resolution of account queries;
• Maintain accurate customer records and supporting documentation;
• Collaborate with internal departments to ensure timely and accurate outcomes;
• Support ongoing process improvement initiatives across the credit function.

About You
You will bring previous experience in a Credit Officer, Credit Administrator, Accounts Receivable, Claims, Rebates or Dispute Resolution role and enjoy working in a detail-oriented environment where investigation and analysis are key to success.

To be successful, you will have:

• Previous experience managing credit claims, disputes, rebates, deductions or account investigations;
• Strong communication and stakeholder management skills;
• Excellent attention to detail and a methodical approach to problem-solving;
• The ability to work autonomously while managing multiple priorities;
• Intermediate Excel skills, including VLOOKUP/XLOOKUP and report creation;
• Confidence analysing data and identifying trends or anomalies;
• A proactive mindset with a focus on continuous improvement.

What's On Offer

• Convenient Brisbane western suburbs location with onsite parking;
• Supportive and collaborative team environment;
• Stable business with strong growth and long-term career opportunities;
• Opportunity to make a genuine impact through process improvement and analytical problem-solving.

If you're looking for a credit role that offers far more than collections and allows you to utilise your investigative, analytical and stakeholder management skills, we'd love to hear from you by clicking the “Apply Now” icon below, or alternatively, contacting Nyssa on 0457 000 296 for a confidential discussion.