Job Details

About Our Client:
Our client is a dynamic and growing logistics company specialising in freight forwarding across air freight, handling Full Container Load (FCL), Less than Container Load (LCL), and Freight All Kinds (FAK). They pride themselves on providing top-tier service and reliable solutions for clients worldwide.

Role Overview:
Our client is seeking a highly motivated and experienced Operations Coordinator to join their team. The ideal candidate will have a minimum of 3 years' experience in freight forwarding, with a strong understanding of air freight operations, as well as FCL, LCL, and FAK shipments. This is an excellent opportunity for someone looking to take the next step in their career with a company that values expertise, initiative, and a strong work ethic.

What You’ll Be Doing:

• Taking charge of managing air freight shipments, ensuring they arrive on time and on budget.
• Overseeing the booking process for FCL, LCL, and FAK shipments like a pro.
• Communicating with clients, carriers, and customs to iron out any kinks and keep things moving smoothly.
• Handling paperwork, from bills of lading to customs forms – no detail will escape your eye!
• Keeping everything compliant with regulations and industry standards.
• Being the go-to person for customer queries – offering solutions and top-tier service across all channels (phone, email, and in person).
• Tracking shipments like a hawk, solving problems before they become issues, and ensuring timely deliveries.
• Working with suppliers, shipping lines, and airlines to secure the best rates and most efficient transport solutions.
• Building strong, long-lasting relationships with clients and ensuring their satisfaction.
• Collaborating with your awesome team to streamline operations and always keep things fresh.

We’re Looking for Someone Who:

• Professional approach – able to interact effectively with clients and colleagues.
• Ability to work under pressure – manage multiple tasks and meet deadlines in a fast-paced environment.
• Organisational and time management skills – ability to prioritise tasks efficiently and effectively.
• Ability to work as part of a team – assist others as required and contribute to team success.
• Customer service focused – committed to providing exceptional customer service across all channels – written, phone, and face-to-face.
• Excellent attention to detail and written communication skills – ensuring clear communication both internally and externally.
• Proactive – able to identify and address potential issues before they impact the operation.

Requirements:

• Minimum of 3 years’ experience in freight forwarding, with a solid understanding of air and sea freight operations.
• Knowledge of FCL, LCL, and FAK shipments.
• Strong organisational and problem-solving skills.
• Excellent communication skills, both written and verbal.
• Ability to work effectively under pressure and meet deadlines.
• Strong attention to detail and a proactive approach to operations.
• Experience with Cargowise or Expedient software (desirable).
• Must be an Australian resident or have full working rights.

Benefits:

• Competitive salary, commensurate with experience.
• Flexible working arrangements, potential option to work from home 1-2 days per week.
• Opportunity for professional development and career progression.
• Supportive and collaborative team environment.

If you’re a freight forwarding pro with a can-do attitude and a passion for delivering excellent service, our client would love to meet you!

How to Apply:
Please click "apply now" or call Gordon Milne on 0457 000 717.